Position:
Implementation Engineers - Northeast Region/ Central Regions Positions require 75% travel
Scope of Position
The Vocera Implementation Engineer is responsible for the technical planning, architecture, implementation, and installation of on-premise Vocera communications solutions. The Implementation Engineer will architect a technical solution that will work successfully in the customer's environment. This position requires extensive travel within North America.
Responsibilities
Plans, architects, implements, and installs Vocera communications solutions. The implementation process includes assessing the customer's wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, performing end-to-end system testing, integrating with external systems (such as PBXs and messaging middleware), and training the customers system's administrator and help desk
Troubleshoots customer environments, including researching wireless configuration and compatibility issues, and optimizes the performance of the Vocera system
Teaches technical training courses for customers and implementation partners
Develops and documents best practices and deployment guidelines. Contributes to the Technical Support knowledge base. Develops technical training materials
Collaborates with clinical leads to assist in the collection of workflow requirements and architects a database to meet clinical and technical requirements
Transfers knowledge to Vocera customer's technical staff to enable them to successfully maintain Vocera solutions
Coordinates activities with the Vocera sales and services teams
Effectively communicates project status to team members and stakeholders in a timely, consistent, and clear manner
Education, Skills and Experience
B.S. in Computer Science or related field
Wired/Wireless Network Certification preferred (CWNA, CCNA, CCNA Wireless, etc.)
Five plus years of relevant experience in a customer-facing technical services or support role, including a minimum of two years experience deploying wireless LANs
Experience designing, deploying, tuning, and troubleshooting wireless LANs, ideally supporting both voice and data
Experience using wireless tools such as AirMagnet, AiroPeek, and Cognio
Proven troubleshooting skills in wireless and wired networking environments
In depth experience installing, administering, and troubleshooting Microsoft server-based environments, including experience with clusters and distributed systems
Prefer experience implementing or supporting PBX installations
Experience collecting, documenting, and negotiating customer requirements
Experience with structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
Experience teaching technical courses and presenting information to technical audiences
Enjoy working in a fast-paced vendor environment with high expectations and limited resources
Self-starter and self-managing. Efficient, organized, and able to manage competing priorities
Excellent interpersonal skills and able to communicate professionally with customers, partners, and internal teams
Excellent written and verbal communications skills
Prefer experience deploying technology in healthcare (ideal) or other services industries such as hospitality, retail, or education
Extensive travel throughout North America, with the possibility of occasional international
Come experience the growth at Vocera, we offer an outstanding compensation package that includes competitive salary, bonus, and stock options as well. Please send your information to Herbnj@gmail. com
Implementation Engineers - Northeast Region/ Central Regions Positions require 75% travel
Scope of Position
The Vocera Implementation Engineer is responsible for the technical planning, architecture, implementation, and installation of on-premise Vocera communications solutions. The Implementation Engineer will architect a technical solution that will work successfully in the customer's environment. This position requires extensive travel within North America.
Responsibilities
Plans, architects, implements, and installs Vocera communications solutions. The implementation process includes assessing the customer's wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, performing end-to-end system testing, integrating with external systems (such as PBXs and messaging middleware), and training the customers system's administrator and help desk
Troubleshoots customer environments, including researching wireless configuration and compatibility issues, and optimizes the performance of the Vocera system
Teaches technical training courses for customers and implementation partners
Develops and documents best practices and deployment guidelines. Contributes to the Technical Support knowledge base. Develops technical training materials
Collaborates with clinical leads to assist in the collection of workflow requirements and architects a database to meet clinical and technical requirements
Transfers knowledge to Vocera customer's technical staff to enable them to successfully maintain Vocera solutions
Coordinates activities with the Vocera sales and services teams
Effectively communicates project status to team members and stakeholders in a timely, consistent, and clear manner
Education, Skills and Experience
B.S. in Computer Science or related field
Wired/Wireless Network Certification preferred (CWNA, CCNA, CCNA Wireless, etc.)
Five plus years of relevant experience in a customer-facing technical services or support role, including a minimum of two years experience deploying wireless LANs
Experience designing, deploying, tuning, and troubleshooting wireless LANs, ideally supporting both voice and data
Experience using wireless tools such as AirMagnet, AiroPeek, and Cognio
Proven troubleshooting skills in wireless and wired networking environments
In depth experience installing, administering, and troubleshooting Microsoft server-based environments, including experience with clusters and distributed systems
Prefer experience implementing or supporting PBX installations
Experience collecting, documenting, and negotiating customer requirements
Experience with structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
Experience teaching technical courses and presenting information to technical audiences
Enjoy working in a fast-paced vendor environment with high expectations and limited resources
Self-starter and self-managing. Efficient, organized, and able to manage competing priorities
Excellent interpersonal skills and able to communicate professionally with customers, partners, and internal teams
Excellent written and verbal communications skills
Prefer experience deploying technology in healthcare (ideal) or other services industries such as hospitality, retail, or education
Extensive travel throughout North America, with the possibility of occasional international
Come experience the growth at Vocera, we offer an outstanding compensation package that includes competitive salary, bonus, and stock options as well. Please send your information to Herbnj@gmail. com
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