Vocera based in San Jose, Ca is a well backed private firm having such investors as cisco and intel as well as top tier VC firms. We are a category leader in the communications platform development in the health care industry. We have over 700+ hospitals as clients and growing rapidly. We have enjoyed 20% growth historically and we are forecasting 30% growth in the coming year. Come join our outstanding team.
Position:
Implementation Engineer - Integration Specialist - East and Central Region 75% travel required
Implementation Engineer - Integration Specialist - Central
The Vocera Implementation Engineer is responsible for the technical planning, architecture, implementation, and installation of on-premise Vocera communications solutions. The Implementation Engineer – Integration Specialist will architect a technical solution that will work successfully in the customer's environment with emphasis on past experience working with and configuring integration solutions (e.g. Emergin, Connexall, Comtek, etc.). This position requires extensive travel within the US, with the possibility of international travel.
Responsibilities
Plans, architects, implements, and installs Vocera communications solutions. The implementation process includes assessing the customer's wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, performing end-to-end system testing, integrating with external systems (such as PBXs and messaging middleware), and training the customers system's administrator and help desk
Troubleshoots customer environments, including researching wireless configuration and compatibility issues, and optimizes the performance of the Vocera system
Develops white papers, designs guidelines, and templates for integration
Develops and documents best practices and deployment guidelines. Contributes to the Technical Support knowledge base
Collaborates with clinical leads to assist in the collection of workflow requirements and architects a database to meet clinical and technical requirements
Collaborates with integration partners to define technical integration requirements and to develop test plans
Transfers knowledge to Vocera customer's technical staff to enable them to successfully maintain Vocera solutions
Teaches knowledge to Vocera customer's technical staff to enable them to successfully maintain Vocera solutions
Coordinates activities with the Vocera sales and services teams.
Effectively communicates project status to team members and stakeholders in a timely, consistent, and clear manner
Education, Skills and Experience
B.S. in Computer Science or related field
At least five years of relevant experience in a customer-facing technical services or support role, including a minimum of two years deploying integrated solutions
Prefer experience deploying technology in healthcare (ideal) or other service industries such as hospitality, retail, or education may be considered
Experience configuring middleware solutions, ideally with one of the products which interoperate with Vocera (Emergin, Connexall, Comtek)
Experience installing, administering and troubleshooting Microsoft server-based environments, including experience with clusters and distributed systems
Experience with Cloverleaf, e-Link, eGate or other HL7 based product may also garner consideration.
Prefer experience implementing or supporting PBX installations
Experience collecting, documenting and negotiating customer requirements
Experience with structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
Experience teaching technical courses and presenting information to technical audiences.
Enjoy working in a fast-paced vendor environment with high expectations and limited resources
Self-starter and self-managing. Efficient, organized, and able to manage competing priorities
Excellent interpersonal skills and able to communicate professionally with customers, partners and internal teams
Excellent written and verbal communications skills
Extensive travel throughout North America, with the possibility of occasional international
Come experience the growth at Vocera, we offer an outstanding compensation package that includes competitive salary, bonus, and stock options as well. Please send your information to Herbnj@gmail. com
Position:
Implementation Engineer - Integration Specialist - East and Central Region 75% travel required
Implementation Engineer - Integration Specialist - Central
The Vocera Implementation Engineer is responsible for the technical planning, architecture, implementation, and installation of on-premise Vocera communications solutions. The Implementation Engineer – Integration Specialist will architect a technical solution that will work successfully in the customer's environment with emphasis on past experience working with and configuring integration solutions (e.g. Emergin, Connexall, Comtek, etc.). This position requires extensive travel within the US, with the possibility of international travel.
Responsibilities
Plans, architects, implements, and installs Vocera communications solutions. The implementation process includes assessing the customer's wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, performing end-to-end system testing, integrating with external systems (such as PBXs and messaging middleware), and training the customers system's administrator and help desk
Troubleshoots customer environments, including researching wireless configuration and compatibility issues, and optimizes the performance of the Vocera system
Develops white papers, designs guidelines, and templates for integration
Develops and documents best practices and deployment guidelines. Contributes to the Technical Support knowledge base
Collaborates with clinical leads to assist in the collection of workflow requirements and architects a database to meet clinical and technical requirements
Collaborates with integration partners to define technical integration requirements and to develop test plans
Transfers knowledge to Vocera customer's technical staff to enable them to successfully maintain Vocera solutions
Teaches knowledge to Vocera customer's technical staff to enable them to successfully maintain Vocera solutions
Coordinates activities with the Vocera sales and services teams.
Effectively communicates project status to team members and stakeholders in a timely, consistent, and clear manner
Education, Skills and Experience
B.S. in Computer Science or related field
At least five years of relevant experience in a customer-facing technical services or support role, including a minimum of two years deploying integrated solutions
Prefer experience deploying technology in healthcare (ideal) or other service industries such as hospitality, retail, or education may be considered
Experience configuring middleware solutions, ideally with one of the products which interoperate with Vocera (Emergin, Connexall, Comtek)
Experience installing, administering and troubleshooting Microsoft server-based environments, including experience with clusters and distributed systems
Experience with Cloverleaf, e-Link, eGate or other HL7 based product may also garner consideration.
Prefer experience implementing or supporting PBX installations
Experience collecting, documenting and negotiating customer requirements
Experience with structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
Experience teaching technical courses and presenting information to technical audiences.
Enjoy working in a fast-paced vendor environment with high expectations and limited resources
Self-starter and self-managing. Efficient, organized, and able to manage competing priorities
Excellent interpersonal skills and able to communicate professionally with customers, partners and internal teams
Excellent written and verbal communications skills
Extensive travel throughout North America, with the possibility of occasional international
Come experience the growth at Vocera, we offer an outstanding compensation package that includes competitive salary, bonus, and stock options as well. Please send your information to Herbnj@gmail. com
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