Please send your resumes to saad.waqar@amfco. net with the name of the relevant job you are applying for in the Subject of the email.
Customer Service Manager
The job of a Customer Service Manager is a highly focused position to ensure that the organization understands and satisfies its customer's requirements. They help in developing customer service policies and procedures for an organization and they handle face-to face complex inquiries from customers. A Customer service manager's main aim is to provide fantabulous customer service.
Duties and Responsibilities
▪ Solving and investigating customer's long-standing or complex problems passed on by the customer service
assistants.
▪ Communicating politely with customers by email, letter, face to face, and telephone.
▪ Handling all customer complaints or major incidents, like customer ill health problem or a security issue.
▪ Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for
the use of customers.
▪ Providing advice and help to customers using the products or services of the organization.
▪ Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence
or discussions with the customers.
▪ Supervising customer service teams, learning about the products or services of the organization, and following
up-to-date with modifications.
▪ Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment
process.
▪ Developing customer service standards, policies and procedures for the organization or department.
▪ Keeping abreast developments and changes in customer service field by reading pertinent journals, attending
meetings and courses.
▪ Analyzing data or statistics to identify the customer service level, the organization is providing.
Skills and Specifications
▪ Politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems.
▪ Motivational, listening, and problem-solving skills.
▪ Ability to produce creative ideas to ameliorate customer service standards.
▪ Should be able to ameliorate customer service skills.
▪ Ability to lead and supervise teams and work under tight deadlines.
Education and Qualifications
▪ Degree in Consumer studies, Business studies, or Management studies related field or equivalent, from an accredited institution. Experience in customer service management related activities will be considered as Addon.
Support Engineer:
Skill Set
Outstanding communication skills; professional demeanor, articulate, polite, calm, patient, able to stay polite under pressure.
Excellent troubleshooting skills; resourceful, intelligent, determined, follows through until issue has been resolved.
Strong work ethic and sense of responsibility to department's goals and company's success.
Must be self-managed; able to effectively prioritize workload and manage projects with little to no supervision.
Ability to document all calls and solutions.
Job Description PRIMARY RESPONSIBILITIES:
Assist customers with basic to advance troubleshooting, installation.
Create new or update existing support cases with a clear description of the customer's issue.
Determine source of computer problems (hardware, software, user access, etc.) and related computer peripherals.
Advise customer on appropriate action.
Provide our customers with a high level of technical service.
Work with Supervisor and Lead to make sure maximum coverage is available at all times including lunches, testing, training, etc.
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals Job Requirements.
To ensure integrity and confidentiality are maintained.
Provide exceptional customer service.
Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
To be a part of trainings and other technical webinars/events to get more knowledge about assigned products and to stay updated and at power.
Perform hardware and software installations.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff.
KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required.
Advanced knowledge of company supported applications. Ability to learn and support new applications. Work with staff requires interpersonal skills.
SUMMARY
Provide support to customers on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work.
Thanks & Regards
____________ _________ _________ _________ __
Saad Waqar | Sales Account Manager
AMFCO International PAKISTAN
Voice : +9221 279 1126-29
Fax : +9221 279 1132
Mob : +92 300 22 00 681
Email : saad.waqar@amfco. net
Customer Service Manager
The job of a Customer Service Manager is a highly focused position to ensure that the organization understands and satisfies its customer's requirements. They help in developing customer service policies and procedures for an organization and they handle face-to face complex inquiries from customers. A Customer service manager's main aim is to provide fantabulous customer service.
Duties and Responsibilities
▪ Solving and investigating customer's long-standing or complex problems passed on by the customer service
assistants.
▪ Communicating politely with customers by email, letter, face to face, and telephone.
▪ Handling all customer complaints or major incidents, like customer ill health problem or a security issue.
▪ Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for
the use of customers.
▪ Providing advice and help to customers using the products or services of the organization.
▪ Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence
or discussions with the customers.
▪ Supervising customer service teams, learning about the products or services of the organization, and following
up-to-date with modifications.
▪ Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment
process.
▪ Developing customer service standards, policies and procedures for the organization or department.
▪ Keeping abreast developments and changes in customer service field by reading pertinent journals, attending
meetings and courses.
▪ Analyzing data or statistics to identify the customer service level, the organization is providing.
Skills and Specifications
▪ Politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems.
▪ Motivational, listening, and problem-solving skills.
▪ Ability to produce creative ideas to ameliorate customer service standards.
▪ Should be able to ameliorate customer service skills.
▪ Ability to lead and supervise teams and work under tight deadlines.
Education and Qualifications
▪ Degree in Consumer studies, Business studies, or Management studies related field or equivalent, from an accredited institution. Experience in customer service management related activities will be considered as Addon.
Support Engineer:
Skill Set
Outstanding communication skills; professional demeanor, articulate, polite, calm, patient, able to stay polite under pressure.
Excellent troubleshooting skills; resourceful, intelligent, determined, follows through until issue has been resolved.
Strong work ethic and sense of responsibility to department's goals and company's success.
Must be self-managed; able to effectively prioritize workload and manage projects with little to no supervision.
Ability to document all calls and solutions.
Job Description PRIMARY RESPONSIBILITIES:
Assist customers with basic to advance troubleshooting, installation.
Create new or update existing support cases with a clear description of the customer's issue.
Determine source of computer problems (hardware, software, user access, etc.) and related computer peripherals.
Advise customer on appropriate action.
Provide our customers with a high level of technical service.
Work with Supervisor and Lead to make sure maximum coverage is available at all times including lunches, testing, training, etc.
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals Job Requirements.
To ensure integrity and confidentiality are maintained.
Provide exceptional customer service.
Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
To be a part of trainings and other technical webinars/events to get more knowledge about assigned products and to stay updated and at power.
Perform hardware and software installations.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff.
KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required.
Advanced knowledge of company supported applications. Ability to learn and support new applications. Work with staff requires interpersonal skills.
SUMMARY
Provide support to customers on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work.
Thanks & Regards
____________ _________ _________ _________ __
Saad Waqar | Sales Account Manager
AMFCO International PAKISTAN
Voice : +9221 279 1126-29
Fax : +9221 279 1132
Mob : +92 300 22 00 681
Email : saad.waqar@amfco. net
