Oracle Developer Chicago, IL USA Job

Hi,

I have an urgent requirement which I need to fill immediately.

Please reply me with the below information if you are available and comfortable with the below requirement.

Details:

Full Name             :

Contact No           :

Email id                :

Availability           :

Current Location  :

Relocation            :

Visa Status           :

Total IT Exp          :

US Exp                  :

Rate:

Updated Profile:

Requirement:

3 to 5 month contract. Can go longer

Monday 21st March start

Chicago, IL

Phone interview

They want a Oracle person who can extract data from Oracle 7 and then input into SAP ( SAP experience is not required ). The person will need to write scripts. SQL queries. Do debugging.

Now the client mentioned DBA but this seems like a developer's job to me. Send me both if you can...and give me someone with excellent comm skills Phone interview only. Should be able to start on Monday 21st

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 732 377 3493

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Oracle financials person with vertex Newport Beach, CA USA Job

Job Title: Oracle financials person with vertex

Location: Newport Beach, CA

Duration: 3 months plus extension

--

Have a nice day!!!!!!!!!!!!

Thanks & Regards

KK

Resource Manager

Phone No.:: 248-247-1971

Email ID: kk@burgeonits.com

SAP Security - Technical San Francisco, CA USA Job

Job Title: SAP Security - Technical 

Location: San Francisco, CA

Duration: 4 months

must have SAP integration and good teaming skills as well

Sun IdM SME with experience in delivering Sun IdM Upgrades and integration with SAP. 

Networking & Directories 

Identity Access Management 

Exp. 2 - 4 Years 

Additional Skills:

 Sun IdM Upgrades and integration with SAP

Have a nice day!!!!!!!!!!!!

Thanks & Regards

KK

Resource Manager

Phone No.:: 248-247-1971

Email ID: kk@burgeonits.com

SENIOR BUSINESS ANALYST Manhattan, NYC USA Job

Hi,

SENIOR BUSINESS ANALYST

Manhattan, NYC.

6 Months Contract

Need Locals to NJ/NY who can attend Face-2-Face Interview.

Domain: Mortgages

REQUIRED SKILLS:
*8- 10 + Years of BUSINESS ANALYSIS with Mortgage analytics and pricing experience (RMBS analytics and pricing) experience
* Experience with documenting Use Cases/ UML and Rational Rose
* Investment Banking Experience with Front Office/ Middle Office/ Back Office

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Sharepoint Developer Chicago, IL USA Job

Hi,

I have an urgent requirement which I need to fill immediately.

Please reply me with the below information if you are available and comfortable with the below requirement.

Details:

Full Name             :

Contact No           :

Email id                :

Availability           :

Current Location  :

Relocation            :

Visa Status           :

Total IT Exp          :

US Exp                  :

Employer Details  :

Requirement: 

Position Title: Sharepoint Developer

Location: Chicago, IL

Duration: 1+ yr

Interview: In person 

Required Skills:

Sharepoint with Moss – 4-5 yrs

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Sr. .NET Consultants Jersey City, NJ USA Job

Hi,

We are looking for Sr. .NET Consultants.

If you are available and interested, please revert to me with your updated resume and the below information at the earliest possible.

Details:

Consultant Name:
Current Location:
Availability:
Relocation:
Contact No:
Cell No:
Email Id:
Rate:
Visa Status:

Title: Sr .Net Developer
Location: Jersey City, NJ
Duration: 6+ Months

Skills: ASP.NET MVC 2.0 experience
Good if the candidates are Local to Tri State.

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Java with C++ Columbus, OH USA Job

Hi,

I have an urgent requirement which I need to fill immediately.

Please reply me with the below information if you are available and comfortable with the below requirement.

Details:

Full Name             :

Contact No           :

Email id                :

Availability           :

Current Location  :

Relocation            :

Visa Status           :

Total IT Exp          :

US Exp                  :

Employer Details  :

Requirement: 

Title: Java with C++

Location: Columbus, OH

Start: 3/14 or 3/21

Duration: 9+ months

Role: Developer

The ideal candidate will have a good mix of Java and C++ in the recent past– used in the last 1-2 years preferably.

The more realistic expectation is a good Java Developer that had dabbled with C++ or vice versa.

The Accenture Team has set that expectation not expecting candidates that are equally strong in both Java and C++

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Java, Swing developer Chicago, IL USA Job

Hi,
I have an urgent requirement which I need to fill immediately.
Please reply me with the below information if you are available and comfortable with the below requirement.

Details:

Full Name             :
Contact No           :
Email id                :
Availability           :
Current Location  :
Relocation            :
Visa Status           :
Total IT Exp          :
US Exp                  :
Employer Details  :


Requirement:

Java, Swing developer
Location: Chicago, IL
Duration: 1 year

Skills:
·        Core Java
·        Java Swing
·        Web technologies like JSP, Struts, JSF etc
·        Spring, Hibernate
·        Sql (preferably on Sybase )


Thanks & Regards

Madhu Babu
Vortalsoft Inc
Direct: 908 838 4272
Fax: 732 909 2476
E-Mail: madhu@vortalsoftusa.com

Java Tech Lead with e-com experience Milwaukee, WI USA Job

Java Tech Lead with e-com experience: Positions: 2
Milwaukee, WI
Duration - 6 Months

* 8-10 years of experience in Java/J2EE technologies.
* 1-2 years of experience in any e-commerce tool is preferable but not required
* In depth technical Java/J2EE technical skills.
* Expertise in design, OOAD concepts and Java/J2EE skills.
* Should have leaded a team of developers/Sr. Dev technically in projects.
* Ecommerce project experience is desirable.
=================================================
Sr Java Developer with e-com experience: Positions: 5
Milwaukee, WI
Duration - 6 Months

* 6-8 years of experience in Java/J2EE technologies
* 1-2 years of experience in any e-commerce tool are preferable but not required.
* In depth technical Java/J2EE technical skills.
* Expertise in design, OOAD concepts and Java/J2EE skills.
* Ecommerce project experience is desirable.

--
Have a nice day!!!!!!!!!!!!

Thanks & Regards

KK
Resource Manager
Phone No.:: 248-247-1971
Email ID: kk@burgeonits.com

SAP Basis Consultant Phoenix., AZ USA Job

Hi,

I have an urgent requirement which I need to fill immediately.

Please reply me with the below information if you are available and comfortable with the below requirement.

Details:

Full Name             :

Contact No           :

Email id                :

Availability           :

Current Location  :

Relocation            :

Visa Status           :

Total IT Exp          :

US Exp                  :

Employer Details  :

Requirement:

Need a SAP Basis Consultant

Exp - around 10 year

Role - Project support

Location – Phoenix., AZ

Duration - Initial 4-6 months or could be longer

Candidate should have Solution manager experience in configuration and setup for basis - feedback from client!

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com

Websphere Opportunities Long Island, NY USA Job

Job Title: Websphere Developer
Location: Long Island, NY
Duration: 9 months

Required Skills:
-WebSphere Commerce Enterprise or Websphere Commerce Professional

Pre-Qualifying questions that must be answered before submitting:
-Do you have Websphere Commerce experience?
-Do you have experience with catalog & content in Webshpere?
-Do you have front-end development experience (HTML, etc.)?

Description of Services:
Position Overview:
The IBM WebSphere Commerce Developer will be a key member of the eCommerce implementation team responsible for developing WebSphere Commerce Enterprise for Business to Consumer (B2C) and Business to Business (B2B) sites. Responsibilities include design and development of one or more subsystems in WCS, namely – catalog, trading, member, order management etc. Candidate is expected to participate in gathering requirements, documenting and designing WCS functionality and the related enhancements within the application. This includes support for application integration testing, integration development, data conversion and cutover activities.

Required Skills:
• Candidate should have experience in implementing and configuring key subsystems of WebSphere 
   Commerce Enterprise or WebSphere Commerce Professional for Business to Consumer (B2C) and 
   Business  to Business (B2B) eCommerce sites from requirements analysis through deployment
• Candidate must have deep experience in implementing the Extended Sites model and the different store
   models within the framework
• Candidate must have deep hands-on experience in 2 or more of subsystems – Catalog management,
  Trading, Order Management, Member management subsystem. Candidates with experience in 
   implementing
   contracts within will be given preference
• Candidate must have a strong understanding of the WCS runtime framework, comfortable working with
  Struts, experience developing front-end components, use of WCS tag libraries, and comfortable
  developing
  WCS EJB, access and databeans
• Experience using Web 2.0 in at least 1 of the recent project implementations
• Bachelor Degree Required

Nice to have Skills:
• Experience with component services model in WebSphere Commerce
• Experience working with Sales Center and/or Management Center
• Integration experience with Paymentech or any other online payment gateway is strongly preferred
• Strong understanding of WCS promotions engine is highly desired
• Consulting experience
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Job Title: Websphere Architect
Location: Long Island, NY
Duration: 9 months

Required Experience:
-WebSphere Commerce Enterprise or Websphere Commerce Professional - 3 years experience, 3
  implementations

Pre-Qualifying questions that must be answered before submitting:
-Do you have Websphere Commerce experience?
-Do you have experience with catalog and content in Websphere?
-Do you have front-end development experience (HTML, etc.)?

Description of Services:
Position Overview:
The IBM WebSphere Commerce Enterprise Architect will be a key member of the eCommerce implementation team responsible for implementing WebSphere Commerce Enterprise for Business to Consumer (B2C) and Business to Business (B2B) sites. Responsibilities include design and development of website in WebSphere Commerce Enterprise 6.0. This position supports both architecting the site functionality, as well as hands-on support for application enhancements, application extensions, integration testing, integration development and cutover activities.

Required Skills:
• Candidate should have experience in configuring and implementing key subsystems of WebSphere 
  Commerce Enterprise or WebSphere Commerce Professional for Business to Consumer (B2C) and 
  Business  to Business (B2B) eCommerce sites from requirements analysis through deployment
• Candidate must have demonstrated hands-on skills in two or more of subsystems in WCS (ex: Order
   Management, Catalog, Trading etc.)
• Candidate must have a solid understanding of the high-availability web architecture, and WCS runtime
   framework
• Candidate must have experience in implementing fulfillment logistics using WebShpere Commerce
• Candidate must have designed application extensions and designed integration modules for WebSphere
  Commerce with third party services and back-end logistics applications
• Candidate must have managed development resources to implement application extensions and integration,
   specifically in eCommerce implementations
• Bachelor Degree Required

Nice to have Skills:
• Experience with Sales Center module
• Experience implementing WebSphere Commerce for business-to business (B2B) eCommerce
• AJAX, Web 2.0 design and implementation
• Consulting experience

Locations:
• Edison, NJ
• Philadelphia, PA
• Boston, MA

Travel Required: 100%
--
Have a nice day!!!!!!!!!!!!

Thanks & Regards

KK
Resource Manager
Phone No.:: 248-247-1971
Email ID: kk@burgeonits.com

Software Engineer Karachi Pakistan Job

JOB Details

eDev is a CMMI level 2, and ISO 9001 certified company founded in June 1999.
eDev is an established requirements engineering and consulting company with
its delivery centers in Canada, USA and Pakistan.


inteGREATT, eDev's flagship product, is an award winning technology for
requirements definition, simulation, validation, collaboration and test
document automation.

We are looking for competent and highly motivated Software
Engineers.Candidate would be required to work on Product/Projects
development and enhancement within the existing ones.

JOB TITLE: Software Engineer

DEPARTMENT: Software Development

COMPANY: eDev Technologies

LOCATION: Karachi

NATURE OF JOB: Permanent

JOB SUMMARY: To analyze, design & implement business requirements into
software solutions.

REQUIRED SKILLS

* Strong Concepts of Object Oriented Programming.
* Strong knowledge of Microsoft .Net framework.
* Good Command on (C# / VB.Net)
* Good understanding of data structure and algorithms design.
* Good database concepts.
* Knowledge of Asp.Net, XML, Xaml, UML and Design Patterns & Software
Process Models is preferred.

QUALIFICATIONS

* B.S (Computer Science/ Computer Engineering/ Information Technology/
Software Engineering) .

PROFESSIONAL SKILLS

* Aptitude to work in a team.
* Provides time and effort estimates for the tasks assigned.
* Performs unit testing of the code written by him/her.
* Installs, configure and test software components and prepare
required documentation.
* Supports and troubleshoot production application issues and provide
off hours support as needed.
* Ability to work in an offshore team setting and foster excellent
working relationships.

* Excellent interpersonal, organizational, oral and written
communicational skills.
* Must possess a high degree of professionalism, initiative,
creativity, tact and confidentiality.
* Ability to solve problems and work on one's own with little
supervision.
* Self Learner.

OTHER SKILLS:

. Knowledge of Microsoft SharePoint Server Services and management
skills.

. Knowledge of Microsoft Team foundation Server.

EXPERIENCE

* 1-3 Years of working experience in the similar capacity.
* Fresh Graduates are also encouraged to apply.

If the above criteria match your skills and you are seeking a promising
career then forward your resume to hatim@edevtech. com

Hatim Shaukat

Principal Software Engineer

Technical Lead Karachi Pakistan Job

Vacancy for a “Technical Lead� Storefront Team, Technology Department /Karachi

The Technical Lead designs, modifies, develops, writes and implements software
programming applications. Participate in the testing process through test review
and analysis. Has knowledge of commonly-used concepts, practices, and procedures
within a particular field. Rely on instructions and pre-established guidelines
to perform the functions of the job. Work under immediate supervision. This
position requires solid coding experience on platform and a proven track record
of developing complex, web-based applications in an n-tier architectural
environment.


Position: Technical Lead
Location: Karachi, PK
Timings: 0900-1800 PST
Number of positions: 01

Key Responsibilities

* Development of an ecommerce shopping cart with WebSphere Commerce Server.
* Responsible for WebSphere development and run-time subject matter expert.
Hands-on support for application enhancements, application
extensions, integration testing, integration development and cutover activities.
* Responsible for design and development of application extensions and
integration modules and schemes for WebSphere Commerce with third party services
and systems.
* Position will be focused on java coding, unit and integration testing and may
include some design activities.

* System Designing & Flow (UML & DB Models).
* Ensures that code meets specifications. Writes code that is easily
maintainable. Is able to debug own code for preliminary testing. Must practice
standard software development methodologies and standards.
* Enhance, modify, and repair existing code.
* Participate in and provide input into the design, re-design and development
of technology products and applications.
* Ensure code meets requirements specifications.
* Lead root-cause analysis, communicate options for resolution and provide
recommendations to customer-facing technology problems.
* Accurately predict time required to complete development tasks.
* Mentor junior level software engineers on technical issues.
* Promote positive tone and high standards of quality within the group or
department, and serves as a model to other team members.
* Adheres to 360training' s vision, values, and principles.
* Exhibits a positive and "can do" attitude towards peers, colleagues, and
customers.
* Will be involved in the full software development life-cycle in coordination
with other engineers, QA, and designers and should be confident and adept in
articulating ideas in a clear, well thought out manner.


Requirement

Knowledge/Skills:
· Extensive experience in IBM Rational Application Developer
· Hands on Experience and Specialties in IBM Websphere Commerce 6/7
(Development) for different Store type(i.e B2C & B2B Stores, Extended Sites
Stores)

* Experience in web application development using J2EE technologies such as
EJB, JSP, JSTL, Struts, Servlets, JDBC, Java
* Hands-on Experience in Development of Custom Data Bean, Entity Bean,
Controller Command, Task Command.

* Hands-on Experience in Store and Accelerator Customization.
* Hand-on Expereince in Developing (Inbound/Outbound) WebService using
WebSphere Commerce Webservice Framework.
* Should have experience of Configuring different Types of Emails
* Expertise in administrating and maintaining both production and development
environments.
* Deployment of different modules(EJB Module, Webservice Module, Stores.war,
partial application deployment) on server.

* Experience in installing, configuring and administrating Websphere
Application Server 6/7 and Web servers such as IBM HTTP server, Apache and IIS.
* Good knowledge in Relational Databases including DB2 UDB 7.2, MySQL and SQL
Server 2000 using all types of JDBC drivers.
* Very strong work experience in frameworks like STRUTS, SPRING, Hibernate,
Toplink etc.

* Must have experience working in a team production environment.
* Having good techniques to trouble shoot issue on Production, QA and
development servers
* Comfortable working in a fast-paced environment.
* Dependable, Enthusiastic, Motivated, Team Player, Detail Oriented.
* Great Communication Skills.
* Ability to learn new tools quickly to get the job done.


Qualification required

BS degree in Information Technology, Computer Science, Electrical Engineering or
related field of study + Minimum 5 years of development experience

The right candidate must have strong interpersonal skills to maintain a cohesive
team in achieving their goals and should be able to foster innovation and
participation in continuous process improvement.

Interested candidates should send their application/ resumes to
pkjobs@360training. com (CC to adeel.hasan@ 360trainining. com) by March 14th, 2011
(Monday)andensure the vacancy applied for is mentioned in the subject line.

Kindly note employee’s may also send external candidates resumes (preference
will be given to internal candidates who have the potential and relevant
required skills) as references for which the employee referral bonus will be
applicable as and when the candidate is confirmed as a permanent employee. For
more details on the referral bonus kindly view the Employee Referral Policy,
available on sharepoint.

Please note only shortlisted candidates will be contacted.

Analyst / Programmer - Bank in Qatar Job

Qualifications & Skills
- A degree in computer science or related field.
- 8 years experience in IT, the last 4 years including maintenance and operating efficiency of a major subsystem, designing, coding, installing, maintaining subsystems software programs, system analysis, design and programming.
- Several years of experience in leading teams for system analysis, system design and programming using RPG language.

- Solid experience in Misys Equation products.
- Banking experience is a must. Islamic Banking experience is a plus.
- Fluent in English and Arabic is a plus.
- Enjoys making professional contributions as both a team player and coach to others.

Salary is negotiable.

1)Your Strong Areas / Areas of Interests / Suitability with regard to the above specified position:
2) Current Salary:
3)Minimum Salary Expectation:
4)How soon you can join after the confirmation of selection:
5)Contact Telephone Numbers:
6)Date of Birth, Gender, Marital Status, Name of your current living place & Nationality:

Kindly respond with your updated CV as soon as possible.

Nazia Siddiqui,
Staffing Consultant


Kingdom of Bahrain
P.O. Box 20133, Manama
Tel: 00973-17727375, Fax: 00973-17727376 Mob: 00973-36502789
Email: nazia@itpeoplegulf. com

Pre/sales Consultant UAE Job

send resumes directly to peter@quadratekpeop le.com *iff* meeting the
criteria mentioned below.

Hello

We currently seek a Pre/sales Consultant (permanent employed AEDs 20,000 +
AEDs 4k accommodation + variable) and two IDM architects for a client based
in Dubai .

Are you interested in these opportunities ?


Key requirements and activities in this role include:
• A minimum of 7 years' experience in a pre-sales technical capacity selling
  enterprise software, enterprise consulting or an equivalent
• Demonstrated experience delivering technical presentations,
  demonstrations, proofs of concept and complex implementations.
• Ability to engage and present to large audiences
• Excellent interpersonal, verbal and written communication, analytical and
  presentation skills are required.
• Understanding of the broad information security landscape and related
  technologies
• Understanding of LDAP, Active Directory, PKI, RMS, UAG
• Understanding of FIM 2010
• Understanding of Role Base Access Control and ESSO solutions.
• Understanding of regulatory compliance e.g. GLB; FDIC; SOX; HIPAA; PCI DSS
  desirable
• Ability to thrive in a fast paced environment
• Ability to work in a team environment
• BS degree
• MCSE/CISSP Certifications desirable

Network Assistant Karachi Pakistan Job

Apply online: Send CVs to maryam.saeed@ wavetec.com

(Please mention in the subject the position you are applying for)

Network Assistant:

Job Responsibilities:
1) Servers Administration
2) Backup and Recovery of Network Support Systems
3) Managing the overall daily IT related activities.
4) Providing users with appropriate support and advice.
5) Ensuring Smooth Functioning of Computers on the network
6) Handling User Accounts/ Folder Management
7) Problem Diagnostic/Troubles hooting
8) Providing Backend Support


Requirements:
• Diploma in IT from a reputable institute
• Fresh to 01 year of experience on a similar position
• Candidates with Networks certifications will be given preference. (CCNA, Juniper and Microsoft)
• Motivated and hard working
• Effective communication skills in English and Urdu

Informatica Developer with BO PA USA Job

Hi,

Position: Informatica Developer with BO
Length: 6 Months
Location: PA

Strong Informatica/ETL with Business Objects experience

Solid communications skills

Proactive/go p getter

Customer segmentation or customer profiling

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Automation tester with iTKO LISA experience Dallas TX USA Job

Hi,

I have an urgent requirement which I need to fill immediately.

Please reply me with the below information if you are available and comfortable with the below requirement.

Details:

Full Name             :

Contact No           :

Email id                :

Availability           :

Current Location  :

Relocation            :

Visa Status           :

Total IT Exp          :

US Exp                  :

Employer Details  :

Requirement:

Role: Automation tester with iTKO LISA experience

Duration: Longterm

Location: Dallas TX

Need a Automation tester with iTKO LISA experience: 

Required Skills:

Writing automated test scripts - 5 yrs
SQL - 5 yrs
Use of Quick Test Pro (QTP) with VB scripting - 5 yrs
**Web Service Testing is a plus
iTKO testing
Needs to have expereince actually writing the QTP scripts with VB Scripting; most have just used the record feature on the tool. 

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Sr QA Tester with Selenium Pasadena, CA USA Job

Hi,

I have an urgent requirement which I need to fill immediately.

Please reply me with the below information if you are available and comfortable with the below requirement.

Details:

Full Name             :

Contact No           :

Email id                :

Availability           :

Current Location  :

Relocation            :

Visa Status           :

Total IT Exp          :

US Exp                  :

Employer Details  :

Requirement:

Please send me your Updated Resume, Contact Details, Rate Confirmation and Avialability for the below position.

Title: Sr QA Tester with Selenium

Duration: 6m+

Location: Pasadena, CA

Required Skills: Strong Web Services and Selenium exp

Today Interview at 12 noon so please send me all the details to move forward.

Thanks & Regards

Madhu Babu

Vortalsoft Inc

Direct: 908 838 4272

Fax: 732 909 2476

E-Mail: madhu@vortalsoftusa.com 

Customer Service Manager Pakistan Job

Please send your resumes to saad.waqar@amfco. net with the name of the relevant job you are applying for in the Subject of the email.

Customer Service Manager 
The job of a Customer Service Manager is a highly focused position to ensure that the organization understands and satisfies its customer's requirements. They help in developing customer service policies and procedures for an organization and they handle face-to face complex inquiries from customers. A Customer service manager's main aim is to provide fantabulous customer service.

Duties and Responsibilities 
▪ Solving and investigating customer's long-standing or complex problems passed on by the customer service   
  assistants.
▪ Communicating politely with customers by email, letter, face to face, and telephone.
▪ Handling all customer complaints or major incidents, like customer ill health problem or a security issue.
▪ Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for 
  the use of customers.
▪ Providing advice and help to customers using the products or services of the organization.
▪ Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence 
  or discussions with the customers.
▪ Supervising customer service teams, learning about the products or services of the organization, and following  
  up-to-date with modifications.
▪ Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment 
  process.
▪ Developing customer service standards, policies and procedures for the organization or department.
▪ Keeping abreast developments and changes in customer service field by reading pertinent journals, attending 
  meetings and courses.
▪ Analyzing data or statistics to identify the customer service level, the organization is providing.


Skills and Specifications
▪ Politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems.
▪ Motivational, listening, and problem-solving skills.
▪ Ability to produce creative ideas to ameliorate customer service standards.
▪ Should be able to ameliorate customer service skills.
▪ Ability to lead and supervise teams and work under tight deadlines.

Education and Qualifications
▪ Degree in Consumer studies, Business studies, or Management studies related field or equivalent, from an accredited institution. Experience in customer service management related activities will be considered as Addon.

Support Engineer:
Skill Set
Outstanding communication skills; professional demeanor, articulate, polite, calm, patient, able to stay polite under pressure.
Excellent troubleshooting skills; resourceful, intelligent, determined, follows through until issue has been resolved.
Strong work ethic and sense of responsibility to department's goals and company's success.
Must be self-managed; able to effectively prioritize workload and manage projects with little to no supervision.
Ability to document all calls and solutions.

Job Description PRIMARY RESPONSIBILITIES:
Assist customers with basic to advance troubleshooting, installation.
Create new or update existing support cases with a clear description of the customer's issue.
Determine source of computer problems (hardware, software, user access, etc.) and related computer peripherals.
Advise customer on appropriate action.
Provide our customers with a high level of technical service.
Work with Supervisor and Lead to make sure maximum coverage is available at all times including lunches, testing, training, etc.
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals Job Requirements.
To ensure integrity and confidentiality are maintained.
Provide exceptional customer service.
Other duties as assigned.

ADDITIONAL RESPONSIBILITIES
To be a part of trainings and other technical webinars/events to get more knowledge about assigned products and to stay updated and at power.
Perform hardware and software installations.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required.
Advanced knowledge of company supported applications. Ability to learn and support new applications. Work with staff requires interpersonal skills.

SUMMARY
Provide support to customers on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work.

Thanks & Regards

____________ _________ _________ _________ __
Saad Waqar | Sales Account Manager
AMFCO International PAKISTAN
Voice : +9221 279 1126-29
Fax : +9221 279 1132
Mob : +92 300 22 00 681
Email : saad.waqar@amfco. net